Water damage help in Boise and the Treasure Valley
Serving homeowners in Boise, Meridian, Nampa, Caldwell, Kuna, Eagle, Garden City, Star. Start with the steps below, keep your water utility's emergency number handy, and get drying started fast.
Our 24/7 local pro line for the Treasure Valley is opening soon. Until then: stop the water using the steps on this page, then contact a licensed water damage restoration company in your area. Check that they are licensed and insured before work begins.
Water utility emergency numbers
Call your water provider if water is coming from the street, the meter box, or the line before your home's main shutoff valve, or if you cannot close your main valve. Leaks inside the house after the valve are usually the homeowner's responsibility.
| Area | Water provider | Phone |
|---|---|---|
| Boise (most addresses) | Veolia Water Idaho | (208) 362-1300 |
| Meridian | City of Meridian Public Works – Water | 208-888-5242 |
| Nampa | City of Nampa Waterworks | (208) 468-5860 |
| Kuna | City of Kuna Public Works | 208-573-7676 |
| Caldwell | City of Caldwell water department | — |
Why winter is the risky season here
At the Boise airport weather station, average overnight lows sit at or below freezing from November through February (November 32.3°F, December 24.5°F, January 24.9°F, February 29.3°F; 1991–2020 NOAA Climate Normals). That means pipes in crawl spaces, garages, exterior walls and unheated rooms can freeze, and they often split when they thaw.
Read the full guide: Burst and frozen pipes in the Treasure Valley: the first 60 minutes.
What it costs: Water damage restoration cost in Boise and the Treasure Valley (2026).
First steps for any water emergency
- Close the main water valve and, for a burst supply line, turn off the water heater (gas: set to "pilot"; electric: switch off its breaker).
- Make it safe: keep away from water near electrical outlets or the panel.
- Document everything with photos before cleanup.
- Move valuables, rugs and electronics out of wet areas and onto a dry floor.
- Get professional drying started. Ask any company you call whether it is registered with the Idaho Contractors Board and insured, whether it bills your insurer directly, and when a technician can arrive.
Step-by-step guides
- Burst or frozen pipe: the first 60 minutes
- Water heater leaking
- Water leaking through the ceiling
- Sewage backup in the house
- Mold after water damage: the 24–48 hour window
- Water damage restoration cost (2026)
- Filing a water damage insurance claim in Idaho